Refund policy
Returns, Refunds & Exchanges Policy
Online Orders
We want you to be completely satisfied with your purchase. If you wish to return an item, all returns must be submitted through our returns portal:
Full Price Items
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Refunds: Available within 7 days of receiving your order.
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Exchanges or Credit Notes: Available within 14 days of receiving your order.
Sale Items
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Sale items are not eligible for refunds.
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Sale items may only be returned for an exchange or credit note within 14 days of receiving your order.
Return Conditions
To be eligible for a return, exchange, or credit note:
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Items must be unused, unworn, and in the same condition as received.
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Items must be returned in their original packaging with no damage.
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All original accessories, including tags and laces, must be included.
All products are carefully inspected by our specialist authentication team before being dispatched. Once an item has been worn or tags have been removed, returns will not be accepted unless deemed faulty. Any exceptional circumstances will be reviewed on a case-by-case basis.
Refunds
Once your return has been received and inspected, you will be notified of the outcome.
If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.
Original shipping charges are non-refundable, and customers are responsible for any return shipping costs.
Exchanges & Credit Notes
Exchanges and credit notes are subject to stock availability and must be requested within the applicable return period stated above.
We reserve the right to refuse repeated or excessive returns.
Need Help?
For any questions regarding returns, exchanges, or your order, please contact our Customer Service team: